Myrspin Terms & Conditions – Malaysia Platform Guidelines

To register and use the myrspin platform, you must meet all of the following eligibility requirements at all times:

• Minimum age of 18 — The myrspin platform is exclusively for individuals aged 18 and above. myrspin reserves the right to request age verification documents at any time and to suspend an account until verification is complete.
• Malaysian Residents — This platform is designed and optimised for players residing in Malaysia. Players from jurisdictions that restrict online gambling are solely responsible for ensuring that their use of this platform is lawful in their location.
• Full legal capacity — You must have full legal capacity to enter into a binding agreement. Individuals prohibited by local law from participating in gambling activities are not permitted to use myrspin.
• One account per person — Each individual, IP address, residential address, device, phone number, or payment method is permitted only one active account at myrspin. Detection of multiple accounts will result in the closure of all associated accounts and the forfeiture of any balances or pending winnings.
• Accurate and up-to-date information — All information provided during registration — including your full name, phone number, email address, and payment details — must be accurate, complete, and kept up to date at all times.

Myrspin conducts Know Your Customer (KYC) checks on a periodic basis. You may be required to submit a copy of your national identity card (MyKad), proof of address, and/or source of funds documentation to meet compliance requirements. Failure to provide the requested documents within the stipulated timeframe may result in a temporary suspension of your account until the verification process is complete.

Myrspin only accepts deposits and processes withdrawals through legitimate, approved payment methods. All available payment methods are recognised Malaysian options:

The key terms governing deposits and withdrawals at myrspin are as follows:

• All deposits must be made using a payment method registered in your own name. myrspin does not accept third-party deposits.
• Withdrawals may only be made to the same account or eWallet used for your original deposit, as an anti-fraud security measure.
• Myrspin reserves the right to request additional document verification before processing withdrawals that exceed certain limits, in line with compliance requirements.
• Any attempt to deposit or withdraw funds through unapproved channels will be declined and may result in account suspension.
• All transactions are recorded and subject to monitoring for suspicious activity in accordance with legal compliance obligations.

Myrspin offers its members various bonuses and promotions from time to time — including first-deposit bonuses, weekly cashback, odds boosts for selected matches, seasonal promotions for Hari Raya and Chinese New Year, and special sports-related campaigns such as the Thomas Cup and Malaysia Super League. All myrspin bonuses and promotions are subject to the following conditions:

• Wagering requirement — Every deposit bonus on myrspin carries a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn. The wagering requirement for each bonus is clearly stated on the relevant promotions page. For example, a RM100 bonus with a 10x wagering requirement means you must place a total of RM1,000 in bets before winnings can be withdrawn.
• Bonus validity period — All bonuses carry a stated expiry period. Any bonus not utilised within the specified timeframe will be automatically removed from your account without further notice.
• Game restrictions — Some bonuses are valid only for specific game categories — for example, a slots bonus cannot be used for Sports Betting, and vice versa. These restrictions are stated in the relevant bonus terms.
• One bonus per promotion — Each promotion may only be claimed once per account, per household, per IP address, or per device unless otherwise stated in the promotion terms.
• Bonuses are non-transferable — Bonuses are for the sole personal use of the account holder and may not be transferred, sold, or gifted to any other party.

Myrspin reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice if there is any indication of abuse, fraud, or exploitation of the bonus system. myrspin's decision in such matters is final.

The use of the myrspin platform across all game categories — casino, live casino, slots, jackpot, roulette, Sports Betting, match odds, and badminton — is subject to the following rules:

• Game results are final — All game outcomes recorded by the myrspin system are final. In the event of a discrepancy between what is displayed on a player's screen and the server records, the server records shall prevail.
• Technical failure — In the event of a technical failure during an ongoing match or game session, myrspin reserves the right to void the match or round in question and return the original stake to the player. This decision is not subject to dispute.
• Sports Betting wagers — All sports bets are final once confirmed in the system. The odds displayed at the time a bet is placed are the odds that will be used to calculate winnings, regardless of any subsequent odds changes.
• Cancelled matches — If a sports event that has been wagered on is cancelled or fails to conclude within 12 hours of its originally scheduled time, all bets on that event will be voided and stakes returned to the player.
• Prohibition of collusion — Any form of collusion between players, use of automated software (bots), exploitation of system vulnerabilities (game exploits), or any other unfair means is strictly prohibited and may result in account closure without compensation.
• Betting limit — Each game and betting market has its own minimum and maximum bet limits, which are displayed within the relevant game interface before you place a bet.

For myrspin live casino games, the dealer is a platform representative who conducts the game in accordance with established game rules. The dealer's decisions are final and not subject to appeal unless there is clear, verifiable evidence of a technical failure supported by recording.

Myrspin takes the privacy and security of your data very seriously. The handling of your personal information is governed entirely by the separate myrspin Privacy Policy, which forms an integral part of this agreement as a whole. The core principles underpinning our approach to privacy are:

• Limited data collection — myrspin only collects information necessary for platform operations, legal compliance, and improving the user experience. We do not collect data that is unrelated to these stated purposes.
• 256-bit SSL Encryption — All communications between your device and myrspin's servers are protected by industry-standard 256-bit SSL encryption. This covers all financial transactions, logins, and personal communications.
• No data selling — myrspin never sells, rents, or permits the commercial use of members' personal data by any third party without your explicit consent.
• PDPA Compliance — All handling of personal data complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which gives you the right to access, correct, and withdraw consent for the use of your data.
• Secure data storage — Your data is stored on servers secured with both physical and digital safeguards of the highest standard, with access strictly limited to authorised personnel only.

For more complete information on how myrspin collects, uses, stores, and protects your personal data, please read Privacy Policy full page.

Myrspin is fully committed to the principles of Responsible Gambling. Our platform offers a range of self-control tools that you can activate at any time from your account settings:

• Daily / weekly / monthly deposit limit — Set the maximum amount you can deposit within a given period. This limit takes effect immediately once set and can only be increased after a 24-hour cooling-off period.
• Loss limit — Set a maximum loss amount you are comfortable with for a given period. Once this limit is reached, the platform will automatically block any new bets until the next period begins.
• Session betting limit — Limit the total amount you can wager within a single playing session to maintain control over your spending.
• Play time reminder — Set a time reminder that will appear after you have been playing for a duration you define yourself.
• Temporary time-out — Take a break from the platform for 24 hours, 48 hours, one week, or one month. During this period, logging in will not be permitted.
• Long-term self-exclusion — If gambling has become a serious problem for you, you may apply for a self-exclusion of 6 months, 1 year, 5 years, or permanently. Players who opt for permanent self-exclusion will not be permitted to register a new account.

Myrspin reserves the right to suspend or close any member's account at any time, with or without prior notice, under the following circumstances:

• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Violation of any part of these Terms & Conditions, including the creation of multiple accounts, bonus abuse, or identity fraud.
• The player has been found to be under 18 years of age or provided false information during registration.
• Actions that disrupt the stability or security of the platform, including cyberattacks, hacking attempts, or the use of automated software.
• Your own request to close your account, whether through the self-exclusion feature or a manual request to the support team.

When an account is closed due to a breach, myrspin reserves the right to withhold any account balance associated with fraudulent activity while an investigation is ongoing. Legitimate balances (unrelated to fraud) that were accumulated prior to the account closure will be returned to your original payment method within a reasonable timeframe once the investigation concludes.

Members who wish to voluntarily close their account may do so by contacting the myrspin support team. Any remaining net balance will be processed for withdrawal within 5 business days after the request is verified.

To the extent permitted by applicable Malaysian law, myrspin is not liable for:

• Any financial losses incurred as a result of betting or gaming decisions made on the platform.
• Service disruptions caused by factors beyond myrspin's control, including internet infrastructure failures, natural disasters, or actions by authorities.
• Losses arising from unauthorised access to your account due to your failure to safeguard your login credentials.
• Processing delays caused by third parties such as banks, eWallet providers, or payment networks.

For any dispute relating to the myrspin platform, the following procedure must be followed:

• Step 1 — Contact support: Submit your dispute to the myrspin customer support team via live chat or email at support@myrspin.click. Please provide full details including the transaction ID, date, time, and a description of the issue.
• Step 2 — Internal investigation: myrspin will investigate and respond within 48 business hours.
• Step 3 — Appeal: If you are not satisfied with the initial response, you may escalate your complaint to a higher level of management within 14 days of the date the first response was issued.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes that cannot be resolved through internal negotiation will be referred to the jurisdiction of the competent courts of Malaysia.