Myrspin Responsible Gaming – Malaysia Safe Play Guide

Myrspin takes a proactive — not reactive — approach to Responsible Gaming. This means we don't just make self-control tools available when problems arise; we build them into the core of the platform from the ground up, and actively encourage all new members to use these tools during the registration process.

Myrspin's commitment to Responsible Gaming covers several core principles that are non-negotiable:

• Strict age verification — myrspin conducts age verification at registration and implements a KYC (Know Your Customer) process requiring official Malaysian identification documents to ensure no one under 18 can use the platform.
• Discouraging Excessive Play — The myrspin system is designed to avoid nudging players into gambling beyond their means or past the limits they set for themselves. We do not send notifications urging players to "keep playing" or "chase losses".
• Transparency About Risk — myrspin does not obscure the fact that gambling carries a real risk of financial loss. This information is displayed clearly within the platform and across all our marketing communications.
• Staff training — All myrspin customer support staff undergo Responsible Gaming training and are equipped to identify and assist players who may be showing signs of problem gambling.
• No credit or loans — myrspin does not offer any form of credit, loans, or financing to players for betting purposes. All deposits must be funded entirely from your own money via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or other accepted payment methods.

All myrspin self-control tools are accessible directly from your account settings — no need to contact support first. They're there for you, whenever you need them:

Problem gambling can affect anyone — regardless of age, education, or social standing. It often starts gradually and can be difficult to recognise from the inside. As a platform that genuinely cares, myrspin wants its players to know the early warning signs so action can be taken before things escalate.

See if you recognise yourself in any of the comparisons below:

If you recognise yourself in any of the warning signs on the right, that is not a sign of weakness — it is a sign of important self-awareness. The next step is to act before the situation gets worse. myrspin is ready to help with the self-control tools available or to connect you with professional support resources.

Use the questions below as a quick personal assessment. Answer honestly — there are no right or wrong answers here. The goal is simply to give you a clearer picture of your relationship with gambling.

Self-exclusion is a courageous and sensible step. If you or someone you care about feels that gambling has become an unmanageable problem, self-exclusion is the right move. myrspin processes every self-exclusion request with full seriousness — no interrogation, no attempt to persuade you to keep playing.

Here are the steps to complete the self-exclusion process at myrspin:

Myrspin treats the protection of children and minors from accessing the gambling platform as an absolute priority. This platform is strictly for individuals aged 18 and above, with no exceptions. The following measures are in place to ensure this age restriction is upheld:

• Age Verification at Registration — All new members are required to verify their date of birth during registration. Accounts that cannot confirm the minimum age of 18 through the KYC process will be suspended immediately.
• Document verification — For withdrawals exceeding a certain amount or for accounts flagged with risk indicators, myrspin requires a copy of your MyKad or official identification document to verify your age and identity.
• Shared Account Prohibition — myrspin strictly prohibits shared accounts or account-sharing between family members, particularly where there is a possibility that children or teenagers in the same household may have access to devices used to log in.
• Immediate closure of underage accounts — If myrspin identifies or receives a credible report that an account is being used by someone under 18, that account will be closed immediately and all remaining balances will be forfeited or returned to the rightful owner.

Guide for parents and guardians:

If you are a parent or guardian concerned about the possibility of your children or dependents accessing online gambling platforms, myrspin encourages you to take the following steps:

• Use parental control software available for your smartphone and computer operating systems to block access to gambling websites.
• Do not save your myrspin account password in any browser or app on devices shared with children.
• Enable two-factor authentication (2FA) on your myrspin account so that login can only happen with your authorisation.
• If you suspect a child has accessed any online gambling account, contact the platform immediately and report the matter to the relevant authorities.

If you or someone you care about needs help with a gambling problem, the following support resources are available. Remember — asking for help is a sign of strength, not weakness.